Return & Refund
I、Return policy
We always take pride in our product quality and our strict quality control.We have a friendly customer service team and we are always here to serve you. In order to provide you with maximum peace of mind, we offer a comprehensive 7 Days Return Warranty.If you had any problem after receiving your item, please send email to our customer service: toys@coolzon.com.
Defective merchandises are subject to refund within 7 days after delivery, these defective problems are including but not limited to stains, zipper malfunction, ripped or torn.The size data of each garment on the website is measured according to the actual size of the product. Please check the size chart carefully to choose the right products.We will not accept any complaint and compensation for size error caused by personal reasons.After receiving the goods, it's not a quality problem,It's just because of personal reasons that I don't like it,No return is allowed.
To guarantee a fast and smooth warranty process:
Please inform us your order number, describe the issue of the product and provide us pictures that can display the problem.
Once we have received your emails in our customer service's inbox, we will reply you in 24 hours.
Please do not return your products directly to the address on the package that you have received. The return address that provided by our customer service is available only! Any return or exchange will be valid when it is accepted by our customer service center.
Once we receive all the relevant information and confirm it, we can allow the return and replacement. The customer is responsible for the return of freight charges. The returned products should be in the same state as they were sent out, should not be worn or washed, and should be labeled.
Promotional products are not returned or exchanged.
II、Return Process
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please E-mail to toys@coolzon.com and contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Coolzon.com is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, Coolzon.com do not accept C.O.D. deliveries.
Please note the following product return requirements:
Within 7 days of delivery.
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging,
accessories and embellishments fully intact;
Gift cards,formal dress, jewelry, swimwear, underwear and bodysuits merchandise may not be returned.
